RETURNS AND EXCHANGES
AYNARA FASHION PROMISE
We stand behind our products and want you to be satisfied with them!
We always do our best to take care of our Customers - dealing with all situations fairly and responsibly!
If you have received a damaged or defective item, please Call Us at (323) 832-8638 or Email Us at firstname.lastname@example.org and we will rectify this right away!
WE OFFER MONEY BACK FOR ALL RETURNS.
Return or exchange any unworn, unwashed or defective merchandise by mail. Returns made within 7 days of the order delivery date will be issued a full refund to the original form of payment. Returns made after 7 days of the order delivery date will be refunded via a Store Credit. We do not offer refunds or store credit after 30 days from order delivery date.
HOW WILL I RECEIVE MY STORE CREDIT?
If returns made after 7 days of the order delivery date, expect an emailed Store Credit Code within 3 business days of the delivery of your Return at our warehouse. Store Credit is not processed the day your item is delivered. It must be sorted, inspected and processed. You are not credited back shipping. Thank you for your patience!
WHERE DO I SEND MY RETURN TO?
5901 S Eastern Ave.
Commerce, CA 90040
DO WE SEND RETURN LABELS?
We do not offer Return Labels at this time.
ADDITIONAL RETURN DETAILS:
- The amount of your Store Credit is only for the item(s) you purchased and does not include the shipping.
- We DO NOT send return labels, you can send the item back however you prefer.
- Merchandise must be returned within 7 days from the receive date.
- Merchandise must be unwashed and unworn.
- Original invoice must be included in your return package. If you do not have your original invoice, you can print out your order confirmation email or go to your customer profile on our Website and print out your order summary.
- Store credit cannot be applied to future purchases until the return is processed. Meaning, you can not apply the store credit before we have actually issued it to you.
- Final Few, Flash Sale and Sale Items are FINAL SALE!
- Bodysuits and Intimates are FINAL SALE!
- We do not hold items for returns or exchanges.
- Please allow 3 business days for return processing.
- Once your return is processed, we will email you a Store Credit Code that you can use on the website.
- Pre-orders or Back-ordered items may ship separately.
- Any returns past the policy will not be accepted or store credited.